A direct route to product support.

Email support@figdad.com for help with Figdad. This is the monitored contact for license delivery, installation, catalogue access, billing and purchase-policy questions, privacy requests, security reports, and general product questions. Including the email address used at checkout helps us locate a purchase, but never send a license key, secret, or other credential in an initial support message.

Figdad support is online and email-first; telephone support is not currently offered. Messages are reviewed in English. Please include the agent you use, the figdad CLI version, the command that failed, and a redacted error message when asking for technical help. Do not attach private source code unless support explicitly asks for a minimal, non-sensitive reproduction.

Support may ask for a Stripe checkout identifier or the purchasing email to verify ownership. Figdad will not ask you to post a raw license key in an issue, chat, screenshot, or public repository. If a key may have been exposed, ask for rotation so the previous active key can be revoked and replaced through a private delivery channel.

For privacy or data-access requests, use the subject line “Privacy request” and describe the action you need. For security reports, use “Security report” and provide steps to reproduce without including live credentials or customer data. Sales and product-fit questions are welcome at the same address; explain the coding agents and kinds of interfaces in your workflow so the answer can be specific.